Privacy Policy
Last updated: 19 February 2026
Who we are Kloofs Residential & Holiday Park is operated by W F (YARM) Limited (trading as Kloofs Residential & Holiday Park), a company registered in England and Wales. Our registered address: Sandhurst Lane, Whydown, Bexhill-on-Sea, East Sussex, TN39 4RG, United Kingdom. We are the data controller responsible for your personal data.
What personal data we collect We collect and process the following personal data when you submit an enquiry via our website contact/booking form:
- Name
- Email address
- Telephone number
- Any message or details you provide in the enquiry (e.g., preferred dates, type of stay, or other comments)
We do not collect special category data (e.g., health, race, religion) through the website form.
How we collect your personal data We collect your personal data directly from you when you fill out and submit the contact/enquiry form on our website.
How we use your personal data (purposes and lawful basis) We process your personal data for the following purposes under the UK GDPR:
- To respond to your enquiry, provide information about our park homes, holiday stays, pitches, storage, or other services, and follow up as needed. Lawful basis: Legitimate interests (Art. 6(1)(f) UK GDPR) — it is in our legitimate interests to respond to potential customers and provide information about our services. We have balanced this against your rights and freedoms and consider it reasonable. OR Lawful basis: Steps taken at your request prior to entering into a contract (Art. 6(1)(b) UK GDPR) — if your enquiry relates to booking or purchasing.
We do not use your data for automated decision-making or profiling.
Who we share your personal data with We do not sell or share your personal data with third parties for marketing purposes. We may share your data with:
- Our website hosting/support provider (for technical maintenance only, under a data processor agreement).
- Professional advisors (e.g., lawyers, accountants) if required by law.
- Authorities if legally obligated (e.g., court order).
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
How long we keep your personal data We retain enquiry data for up to 12 months after your last contact with us (or longer if required by law, e.g., for accounting/tax purposes). After this period, we securely delete or anonymise it unless you request otherwise or we enter into a contract/booking with you.
Your rights under the UK GDPR You have the following rights (subject to certain conditions):
- Right to access your personal data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing (including on grounds of legitimate interests)
To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Data security We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
Cookies Our website may use essential cookies for functionality. We do not use non-essential tracking/marketing cookies unless you consent. See our separate Cookie Policy [link if you have one] for details.
Contact us If you have any questions about this Privacy Policy or our data practices, please contact: Email: [insert your email, e.g., enquiries@kloofspark.com] Post: Sandhurst Lane, Whydown, Bexhill-on-Sea, East Sussex, TN39 4RG
We may update this policy from time to time. Any changes will be posted here with an updated date.
